Legal Information

Terms & Conditions

Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the use of the website www.modbox.pt (“Website”) and the purchase of products or services offered by Modbox, a company operating from Lisbon, Portugal (“we”, “us”, “our”).
By accessing or using this Website, you (“you”, “customer”, “user”) agree to be bound by these Terms. If you do not agree, you must not use this Website or place any orders.

2. Definitions

Website: www.modbox.pt and all related pages, services, and content.

  • Products: Any computer systems, parts, or accessories sold by Modbox.

  • Custom Systems: Computers built to customer specifications.

  • User: Any individual accessing or purchasing through the Website.

3. Use of the Website

You must be at least 18 years old to make purchases.

  • You agree not to use the Website for unlawful purposes, to interfere with its operation, or to copy its content without written permission.

  • We reserve the right to suspend access or remove content at our discretion.

4. Product Information

Product descriptions, specifications, and images are provided for reference and may vary slightly from the final product due to component updates or availability.

  • We make reasonable efforts to ensure accuracy but do not guarantee that all information is error-free.

5. Orders and Payments

Orders are confirmed only after full payment is received.

  • Prices are shown in euros (€) and include VAT unless otherwise stated.

  • We reserve the right to reject or cancel any order in cases of pricing errors, stock unavailability, or suspected fraud.

  • Payment methods are listed during checkout.

6. Shipping and Delivery

Estimated delivery times are shown at checkout. Standard delivery is 5-7 business days; custom-built systems may require additional time for assembly and testing.

  • Risk of loss passes to the customer upon delivery.

  • We are not responsible for delays caused by courier services or unforeseen events.

7. Returns and Right of Withdrawal

Under EU law, consumers have the right to withdraw from a purchase within 14 days of delivery without stating a reason.

  • This right does not apply to custom-built systems assembled to the customer’s specifications, except where a product is defective.

  • To exercise your right of withdrawal, you must contact us by email at [insert email] within the 14-day period.

  • Returned products must be unused, in original packaging, and include all accessories.

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

8. Warranty

All products are covered by a 2-year warranty in accordance with Portuguese and EU law.

  • The warranty covers manufacturing defects only.

  • It does not cover damage resulting from misuse, modification, or improper installation.

  • Repairs or replacements are handled through us or directly via the manufacturer, depending on the product.

9. Intellectual Property

All content on this Website - including logos, images, designs, text, and software - is the property of Modbox or its licensors and is protected under copyright and trademark law.
You may not reproduce, distribute, or modify any content without our written consent.

All content on this Website—including logos, images, designs, text, and software - is the property of Modbox or its licensors and is protected under copyright and trademark law.
You may not reproduce, distribute, or modify any content without our written consent.

10. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages, including data loss or lost profits.

  • Our total liability for any claim shall not exceed the total amount paid by the customer for the relevant product.

  • We make no guarantee that the Website will operate without interruption or error.

11. Privacy and Data Protection

Your personal data is processed in compliance with the General Data Protection Regulation (GDPR) and Portuguese law.
Data is collected solely for order processing, communication, and analytics purposes.
Full details are provided in our Privacy Policy, available on the Website.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of Portugal.
Any disputes shall be submitted to the competent courts of Lisbon, unless otherwise required by mandatory EU consumer protection rules.

13. Modifications

We may modify these Terms at any time without prior notice.
The updated version will be published on the Website with the effective date. Continued use of the Website after updates constitutes acceptance of the new Terms.

14. Contact Information

For any questions or issues related to these Terms, please contact us:

MODBOX - SMART APPROACH LDA, NIF 518507637
Email: team@modbox.pt
Address: Rua do Salitre 181 Lisboa, Portugal